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FREQUENTLY ASKED QUESTIONS

Check our most frequently asked questions here. Still need help? Send us an email over at howdy@Sackett-Ranch.com

GENERAL QUESTIONS

You may return new, unworn merchandise, in its original condition, within 30 days of receipt. In the case that an item is returned not in its original condition, the order will no longer be eligible for a return and will be sent back to the original address associated with the order. Shipping charges are non-refundable, unless the reason for return is the result of our error or manufacturing defect. In the case that we are sold out of a product or if the product is bought at a discounted price, exchange for a new item may be applied. 

 

For eligible US returns, a $7.55 return shipping fee will be deducted from your refund or waived if you opt for a store credit refund. 

Sackett Ranch is more than apparel — it's a 400-year pioneer legacy. Every piece is proudly made in the USA, from American cotton to final stitching, with no imports or shortcuts. We're family-owned, small-batch crafted, and built for real ranchers and patriots who value grit, quality, and American pride. Our story started in 1630 — wear it today.

Yes — every Sackett Ranch product is proudly made in the USA. From American-grown cotton for tees to full-grain leather for wallets, we cut, sew, print, and assemble right here to honor our 1630 pioneer legacy. No imports, no shortcuts — just honest American craftsmanship.

Tees are premium 6.5oz 100% US-grown cotton — soft, heavyweight, and built to last. Hats use rugged waxed canvas or cotton with breathable mesh backs. All are designed for durability and comfort, with mid-to-high profiles that fit American heads right (no tight, undersized imports).

Our tees run true-to-size with a relaxed fit for layering. Hats are adjustable snapback (one size fits most). Check our size charts on each product page (e.g., chest measurements for tees, head circumference for hats). If between sizes, size up for comfort. We offer free exchanges — size it right with confidence.

Yes — our mid-to-high profile hats are designed to sit comfortably on American heads, with structured fronts and breathable mesh backs. No more tight, undersized imports that run small. Adjustable snapbacks ensure a perfect fit for all.

The 1630 Club is our exclusive rewards program — earn Pioneer Points on every purchase, unlock VIP perks like early drops, and join the legacy. Sign up for free and get 250 points just for signing up. Redeem for discounts, free shipping, or exclusive gear. Questions? Email howdy@Sackett-Ranch.com.

Yes! The refunded reward amount will be credited back to the original code used and will be reflected in your Reward Wallet's transaction history.

Items that are purchased on sale are final sale and ineligible for return. 

PLEASE NOTE THAT ANY ORDERS PLACED DURING OUR BLACK FRIDAY SALE TIMEFRAME ARE FINAL SALE AND MAY NOT BE RETURNED.

Unfortunately, a discount can not be applied retroactively.

Our products are built proudly here in the USA to high-quality standards; however, manufacturing defects are inevitable and can occur. If you experience any malfunctions within 30 days of your purchase date, please contact us at howdy@Sackett-Ranch.com with your name, order number, and a photo of the defective item.

*Only valid for orders placed directly through Sackett-Ranch.com. For items purchased from a retailer, please contact the retailer directly.

Discount codes will only be applied on full price items in your cart, excluding gift cards. 

Yes! We offer exchanges within our 30 day return window. You will just be responsible for the shipping costs for the return and the exchange. We highly recommend using our size guides to ensure you purchase the right size to avoid extra shipping costs, however we are more than happy to get you exchanged for the right size.

SHIPPING

Orders are shipped within 1 business day once the order has been placed. If an order is placed over the weekend, the processing times will begin on the following Monday.  

Our warehouse we ship from is located in AZ. The futher the shipping address is away from AZ, the longer the time it will take for the order to arrive. For example, our USPS rate has a 3-5 business day timeframe, once the order is out the door. If you are placing an order and you live on the East Coast, expect the order to arrive around the 5th business day mark. 

Please note that there may be a slight delay in processing times during a sale. Allow 3 business days for orders to ship during a sale.

If you have any questions about the status of your order, please email Howdy@Sackett-Ranch.com, and our team will be in touch within 1-3 business days. 

Unfortunately, we do not offer expedited shipping options at this time. However, we do our best to process and ship items as quickly as possible, and we even have customers tell us their orders arrive faster than Amazon these days. Most orders ship the same day and arrive within 1 - 5 days of placing your order.

We do! All U.S. orders $100+ qualify for free shipping.

Yes — once shipped, you'll receive a tracking email. Log into your account → Orders → Track. Shipping typically takes 1-5 business days. If it has been longer than this since you received tracking, please reach out to us immediately so we can help, at howdy@Sackett-Ranch.com